Delivery information and advice

One of the issues we infrequently get faced with from time to time is a customer reporting damage to a delivered item many days after the item has been signed for as ‘received as good’. To complicate this, certain items we supply are made to order and the manufacturer themselves in certain instances deliver the goods on their own transport vehicles and have their own signatory system. It is imperative to enable ourselves sort out any delivery damage issue to your satisfaction that if items/boxes received show any sign of damage, you must sign for as DAMAGED and then check the goods immediately or even refuse the delivery and contact us. By doing this quickly we can quickly pursue a claim of the courier company.

It is good delivery information advice and good practice to sign for all deliveries as ‘UNCHECKED’ even if the packaging appears undamaged. We are aware that it is sometimes difficult to check the contents of the goods while the delivery courier is there, but a cursory check of the condition of the packaging is generally an easy task. Always check all sides of a parcel for damage. We have had instances here at Salon Sales when a delivery driver has brought packages to our goods in, placed the large boxes down but ensured that the side of the box that has been accidental ripped apart at the depot … is facing the wall!

All goods received should be carefully and fully checked out of their packaging within 24-36 hours and we should be informed of any problems immediately. Often we will require a photo of the damage especially if the item has been sent direct from the manufacturer who sometimes photograph items sent out . In most situations of this nature the carrier itself may be at fault for the damage and to help ourselves to be able to claim for this, it is imperative that these instructions are followed. Otherwise the courier who are a separate company to ourselves may claim that the goods were signed for as received and also state that the boxes were in perfect condition when you signed for them some ’3 weeks ago’.

One other issue to be aware of is that certain larger items may be delivered on a Pallet. A pallet delivery is a kerbside delivery and as far as the driver who offloads the pallet is concerned it could be a pallet of cement, a pallet of sand , a pallet of bricks or it could be your lovely brand new electric couch. In these instances it is important to be aware that some strong hands may be required to get the item indoors as often the driver is not covered by insurance to allow him to help lift the item indoors.